Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

After informing us of your return, you have 14 calendar days to send back the product, and it must reach our warehouse by the 14th day. Return shipping costs are at your own expense, as are any costs associated with exchanging for a new item. You will receive the purchase amount as a 100% cash refund. Please note that exchanges with exclusive collections are not possible, and sale items cannot be returned or exchanged.

Havv.s Dresses reserves the right to reject returns that fall outside the return period or items not received in their original condition. In such cases, the package will be returned to the customer, and any shipping costs will not be reimbursed by Havv.s Dresses.